Privacy
Policy

1. Introduction

This Privacy Policy is issued by FAI MEDICAL TRANSPORTATION LLC, an Ohio limited liability company located at 600 POSTWOODS DR REYNOLDSBURG, 43068 UNITED STATES. This website was developed and is maintained by FAI MEDICAL on behalf of the company.

This Policy describes how we collect, use, disclose, and safeguard personal information when you visit faimedica.shop, file a movement order, or communicate with us about our services — which include freight crating and packing, arrangement of car pools and vanpools, arrangement of nonemergency medical transportation (NEMT), and terminal and cold-chain facility services.

By using this website, you acknowledge the practices described in this Policy. If you do not agree, please discontinue use of the site.

2. Information We Collect

We collect information in the following ways:

• Information you provide directly. When you submit a movement order or contact us by email or telephone, we collect your name, email address, company name (if provided), telephone number, and the contents of your request — including shipment, rider, or scheduling details you choose to share.
• Communications. We retain correspondence you send to us, and notes from telephone conversations, so we can respond and manage your arrangements.
• Technical information. Standard technical data may be logged by our hosting provider when you visit the site, including IP address, browser type, referring page, and access timestamps.

We ask that you do not submit protected health information (PHI), detailed patient records, hazardous-material manifests, or other regulated documentation through the website form. Such material is exchanged only under a signed services agreement with appropriate handling terms.

3. How We Use Your Information

• To respond to your requests and provide the services you ask about;
• To prepare quotations, service agreements, and movement orders;
• To perform the services — for example, arranging pools, coordinating NEMT trips, or staging terminal work;
• To comply with legal obligations, including record-keeping and transportation regulations;
• To protect our legal rights and the security of our operations.

4. Medical Transportation Privacy

Our nonemergency medical transportation arrangement desk may handle limited patient-related information — names, pickup and appointment details, and mobility requirements — necessary to coordinate rides. We handle this information under the privacy terms of the applicable client or program agreement, and, where we function as a business associate, under a Business Associate Agreement consistent with HIPAA.

We do not provide emergency medical transport or social-assistance services, and we do not collect medical diagnoses through this website. Please share only the minimum detail needed to schedule a ride.

5. Cookies and Analytics

This website does not use advertising cookies, behavioral tracking, or third-party analytics platforms. Session-related technical data may be processed by our hosting provider to deliver the site. Any future use of analytics would be described in an update to this Policy.

6. Email, Telephone, and Communications

If you email us, call us, or submit a form, we will use your contact details to respond and coordinate your arrangement. We do not use your contact information for marketing campaigns without your consent. Telephone conversations may be summarized in our work records for accuracy; we do not record calls without telling you first.

7. Sharing of Information

We do not sell personal information. We may share information only:

• With carriers, drivers, and facility operators where needed to perform the movement you requested;
• With service providers who support our operations (hosting, email, scheduling tools), bound by confidentiality obligations;
• To comply with law, subpoenas, court orders, or valid legal processes;
• In connection with a business transfer such as a merger or sale, subject to continued protection of the information.

8. Data Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information we handle, including restricted access to scheduling and patient-coordination records and secure disposal of working papers. No method of transmission or storage is 100% secure; we encourage you to use secure channels for sensitive material.

9. Data Retention

We retain inquiry correspondence for a reasonable period to respond to you and maintain our business records. Trip, shipment, and facility records are retained for the duration required by contract, applicable transportation and healthcare record-keeping obligations, and law — after which they are securely destroyed.

10. Your Rights and Choices

• You may request access to, or correction of, the personal information we hold about you;
• You may ask us to delete inquiry correspondence where no legal retention obligation applies;
• You may decline to provide information, understanding that some services cannot be delivered without it.

Ohio residents and clients elsewhere may contact us at the address below to exercise these rights. We will respond within a reasonable period.

11. Children's Privacy

This website is intended for businesses and adults arranging transportation services. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

12. Changes to This Policy

We may update this Policy from time to time. The current version is always posted on this page with its revision date. Material changes take effect upon posting.

13. Contact Us

Questions about this Policy or our data practices may be sent to:

FAI MEDICAL TRANSPORTATION LLC
600 POSTWOODS DR REYNOLDSBURG, 43068 UNITED STATES
Email: svante.lindgren@faimedica.shop
Telephone: +1 (858) 808-9172